Jr. and Robin, Had to drop a note with some comments on an experience I had with a employee of yours. Gayle and I discovered our AC wasn’t working early Tuesday night and called your shop first thing Wednesday morning. The lady that I talked too was very nice and said they would page me when the tech was ready to go to the house. She paged me about 9:45. When I got home he was already there. He checked the unit and determined that the compressor was bad. He made several calls checking to see if the compressor had any warranty on it but of course it was out by a couple of years. We decided to replace the unit and I went back to work. His name was Ted and from the time he got out of the service truck until he completed the job he was very professional, polite and seemed very knowledgeable of his craft. When I got home and looked and the job, it was a very good looking and neat installation. Nothing was damaged, no trash left on the job, you couldn’t tell he had be there unless you looked at the new unit. It truly feels good to see that some companies still have first class employees that do care and provide high quality of work.
This letter is to compliment one of your employees, Danny. We have found him to be such a gentleman and dedicated worker when he has come to our house to inspect our units and to repair any problems. Danny is very thorough in his explanations of any questions we may have. We have enjoyed having him on a regular basis, rather than having new or different employees. I am sure you have many good workers in the business, but we really like having the same person, so that a rapport is established between the company and us. Sometimes really dependable, hard workers are difficult to find. You have a really exceptional worker in Danny, and I thought it would be nice for you to know what an impression he has made on Tena and me. Robin, he reminds us of you when you were in the field doing such a great job.
Thank you for the quick response on locating and installing the new unit for our CEM’s building. These buildings house critical monitoring equipment that is required to run 24-7. We have been very impressed with all the folks at your company that take care of our plant AC needs. Thank’s again for the continued quality service.
Thanks for your prompt attention & good service.
Dear Robin Forrest I just wanted to send you a note pertaining to the recent installation of my new Lennox Air Condition and Heating system. I must say that I greatly appreciate the way in which the entire process took place. It was apparent that you were very familiar with the product and the manner in which the installation and maintenance would take place. Just as you said, the technicians came to the home and explained how they would be making some adjustment to create more air flow to areas that were lacking with the previous equipment. The installation was scheduled and your technicians were on time. They took time to cover the floors and worked the entire day. When they had finished they cleaned up making sure everything was back in its place, and even vacuumed where needed. I was extremely impressed. They checked their work each one checking the other. We are extremely pleased with the results we are getting from the equipment you installed and the method by which in was handled. I would strongly recommend anyone considering replacing their heater or air conditioner to call and let you provide them with the same service that we received. Thank you for your professionalism from top to bottom. It was an investment that I truly believe will last for many years to come.
Thank you for the extremely professional job that your two installers did at my house yesterday. Both gentlemen were meticulously attentive to detail and thoroughness. They went the “extra mile” in making sure that everything was hooked up correctly, sealed correctly, and working properly. Also, I know that I am dealing with both a company I can trust and depend on – Ainsworth, and a name that I can count on – Lennox. I would recommend you highly to all my friends and neighbors. Everything the salesperson said when he came to bid the job was true – you would never know the men were in my hose after the job. They picked up everything and left nothing damaged. Again thanks for a superlative job.
Very pleased with staff and technician. Very trustworthy company and will refer customers to you.